Privacy Policy for ProductCSV

ProductCSV Privacy Policy

Last Updated: August 14, 2024

1. Introduction

ProductCSV ("we", "our", or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This policy outlines our data handling practices for personal data collected through our website, products, and services, including the ProductCSV application.

This policy complies with the Singapore Personal Data Protection Act 2012 (PDPA). By using ProductCSV, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Data:
We collect information that you provide directly to us when you:
- Create an account
- Use our services
- Contact our customer support

This may include:
- Name
- Email address
- Shopify store URL
- Billing information

2.2 Usage Data:
We also collect usage data when you use our services, including:
- Log data (e.g., IP address, browser type, pages visited)
- Device information
- Product interaction data

2.3 Product Data:
When you use ProductCSV to manage your Shopify product data, we process the product information contained in the CSV files you upload. This typically includes product names, variants, and pricing information.

3. How We Use Your Information

We use your personal data for the following purposes:
- Providing and maintaining our services
- Processing transactions
- Sending you important information about our services
- Responding to your inquiries and support requests
- Improving our services
- Complying with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your personal data with:
- Service providers who assist us in providing our services (e.g., hosting providers, payment processors)
- Law enforcement or other government agencies when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

6. Data Retention

We retain your personal data for as long as necessary to provide you with our services and as needed to comply with our legal obligations. If you delete your account, we will delete or anonymize your personal data, unless we are legally required to retain it.

7. Your Rights

Under the PDPA, you have the following rights:
- Right to access your personal data
- Right to correct errors in your personal data
- Right to withdraw consent and request that we stop collecting, using or disclosing your personal data

To exercise these rights, please contact us at support@mg.productcsv.com.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Third-Party Links

Our website may contain links to other sites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@mg.productcsv.com

13. Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms.